Audela by Nad Zainal
A: Both man and woman above 18 years old.
For pre-orders, orders will arrived within 2 - 3 working weeks from every Friday closing.
Once order arrived, we will take a photo of proof after packing and will distribute to the following mailing options:
1) Delivery : within 1 - 3 working days from order received by us.
2) Smartpac Mailing : Within 2 - 3 working days from mailing days by us. Photos will be send the day before order is being mail.
3) Normal PolyM: Within 3 - 5 working days from mailing days by us. Photos will be send the day before order is being mail.
4) Self- Collection : We will contact you personally and advise on the available day and time.
Faulty Product Returns
If something is faulty, incorrectly described or different from the sample shown we will provide an exchange or refund provided the item is returned within 3 days from when customer received in hand
- Mail the order back to us. Return mailing will be borne by customer whereas when replaced item arrive, mailing will be born by Aura Safa
- Provide receipt or photo of order being mailed via whatsapp 9424 6484
- Once the returns order requirement has been met, we'll offer an exchange or refund on the spot.
Please Note : No exchanging or Refund due to difference of colours as colours may be different from photos due to lighting. We ensure our best that the colours meet the requirement for all of our customers.